Returns

At www.ichnosart.gr we want you to be completely satisfied with your purchase, in case something was defective or does not correspond to the product of your order, you have the right to request a replacement of the product. For the replacement process, the maximum return period is up to 15 calendar days from the date of receipt.

ORDER CANCELLATION

In case you wish to cancel your order and if the product has not been shipped, you have the right to do so 2 days from the completion of your order by contacting the customer service department at 2810360480 or at the e-mail info@ichnosart.gr.

PRODUCT RETURNS

You have the right to return the product you received within 15 calendar days, justifying the reason for its return. The returned product must be in its original condition and you will not be charged for its return costs.

To return a product, you must complete and send the relevant form (return form) that you received with the product and the retail receipt.

The refund is made in the same way that the payment was made, up to 15 days from the date we receive the product.

In the case of cash on delivery, our company will deposit the amount of money into an account that you indicate to us.

Product returns are not accepted in: If the product is personalized or has been used or its packaging is damaged.

Right to Replacement within 15 days

In order to make a replacement, the following actions must be taken within 15 days:

1. Deliver the product and the completed return form with all the necessary information so that the return of the product can be accepted, but at the same time so that a possible change can be made. In the event that the replacement is not possible due to unavailability of the requested product, we will contact you to offer you alternative solutions.

2. The product you will return must have not been used and be in its original packaging.

If the product meets the above criteria, you are free to send it back for a replacement or refund.

If the aforementioned conditions are not met, then the product will be returned to you at your own expense.

ATTENTION
For returns from Cyprus and abroad, shipping costs are borne by the person making the return.
Please contact our customer service department for further clarifications at 2810360480.