FAQ
How can I make sure that I have completed my order correctly?
After placing your order, you will receive a confirmation email within one hour. If you do not receive it, please contact our company's customer service department. In addition, to confirm that your order has been successfully completed, the “Thank you for your order” page should appear after the “Payment method” step.
How much will shipping cost me?
For orders over €80, shipping costs are free throughout Greece.
For orders under €80, the cost throughout Greece is €5 up to 2 kilos and then €1.50 for each additional kilo to mainland and island destinations.
Is it safe to place my order online?
Yes, it is completely safe to place an order and pay for it online.
Your personal data is transmitted securely within our system.
Is it safe to use my credit card on the website?
Yes, the data is transmitted in SSL encrypted format. For payment with Visa and Mastercard, only Ces (Secure Electronic Commerce) transactions are accepted. The system will contact the issuing bank so that the buyer can authorize the payment. When the bank confirms the authenticity, the card will be charged. Otherwise, the order will be canceled.
I forgot my password, what should I do?
You can recover your login password easily and simply. Click on the "I forgot my password..." link, enter the email with which you created your account in our store, and click "Recover". Within the next few minutes, we will send you instructions for creating a new password.
How many days does it take to deliver an order?
The delivery process can take up to 2-4 business days from the day of its execution. Delivery days are from Monday to Friday from 9.00 am to 7.00 pm for Athens, Thessaloniki, Patras, Larissa and throughout Crete (prefectures of Heraklion, Chania, Lassithi and Rethymno). For the rest of Greece, the delivery times of each Transport Company apply
How can I pay for my order?
You can pay for your order with one of the following Payment Methods:
1. Payment via credit, debit and prepaid cards
2. By Deposit to our company's bank account
3. By Paypal